Key Insights
- Strengths
Communication & Empathy - You built good rapport and made Aiden feel at ease.
- Growth Opportunities
Closing Ability - The conversation ended without a strong call-to-action or clear next step.
Skill Overview
Empathy
"You're probably drawn to designs that feel current and stylish, right?"
Why this works :
Respect the customer's taste and creates emotional safety.
Questioning
"What kind of design catches your eye most on social media?"
Why this works :
Opens the conversation and reveals real usage needs.
Storytelling
"What kind of design catches your eye most on social media?"
You could try :
Connect the choice to their needs, not other people's choices.
